Ratings decide who gets considered

Requests are triggered by genuine service events and sent to all customers, not filtered by expected sentiment. Incentivised or gated reviews breach most platform policies and are avoided.

Google Business Profile, major industry and vertical platforms, app stores where relevant, and social recommendations, prioritised by what your buyers actually consult.

Dissatisfied responses route into a service recovery workflow before publication where the channel allows. Published negatives receive structured response within agreed timeframes, with escalation paths for serious cases.

Onboarding takes hours, not weeks. Campaigns go live within days once targeting and messaging are set, and early meetings follow soon after. Because the loop tunes every sprint, every month performs better than the last.

Volume, rating, recency, and response rate all influence local search prominence, and review content contributes the category language that local ranking depends on.